Archive for May 2024

The distinct perspectives and preferences of each generation are no more obvious than when converged in the workplace. Through observing Gen Z, Millennials, Gen X and Baby Boomers in the hospitality and customer service industry we have learned that understanding these differences is key to creating productive workplaces and enhancing customer satisfaction. Each generation has…

The rising number of candidates insisting on attending virtual interviews rather than face-to-face has sparked a lively debate among hiring professionals. While some view this trend with apprehension, citing concerns about assessing candidates’ people skills and adaptability, others see it as an opportunity to reform traditional practices and implement new and more efficient strategies in the recruitment…